Asking questions and answering them too, this training is really easy. Got a robot talking, telling us it's part of being human. Ironic. Making assumptions is old as time, the less, the better. Now, go explore your own minds, your otherwise automatic thoughts.
This is just dressed up decency. Customers talk, especially happy ones. Chunk projects in the deep end see who goes and gets it. Figuratively, of course. All you non-swimmers and unable-to-swimmers calm down, no offense intended, hopefully none taken.
Authenticity is diminishing, along with creativity. 'Tell me more' usually works, less said is best, as always. Let others shine. Make notes, include only the interesting. Dump the rest.